Job DescriptionThe telecom technical support technician will support mobile devices including smartphones, tablets, laptops and hotspots and other peripherals agency wide. He/she will trouble-shoots smartphone and tablet issues, apps problems, also he/she will diagnose anti-virus and/or spyware issue including scan, detect, quarantine, and eradicate viruses, worms, and malware on the tablets and laptops. Technicians will support PedRamp projects. He/ She will configure and support the PedRamp field staff devices , such as smartphones, PTT, tablets etc. He/she will troubleshot issues with mobile devices and keep upgrade OS and update the patches to the devices. The telecom support technician will train new staff and interns. He/she will also maintain Active Directory user accounts including resetting password, unlocking user account and smartphone /tablet email access. Telecom support technician also serves as a backup onsite support technician to cover the telecommunication services to all the sites in five boroughs.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service) telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and one year of satisfactory full-time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely-related electronics planning, electronics management, and/or electronics service environment; or
2. An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems and two years of experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and three years of experience as described in "1" above; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. A college education may be substituted for experience on the basis of six months of experience as described in "1" above for each 30 semester credits of undergraduate college education including or supplemented by 6 semester credits in voice telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems for a maximum of two years credit. However, all candidates must have at least a four year high school diploma or its educational equivalent and one year of the experience as described in "1" above.
Special Note - Additional Requirements for Assignment Level IV
To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: (1) As a Telecommunications Associate (Voice)-Assignment Level I, II, and III working for the City of New York; or
(2) Performing analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity.
Strong desktop support experience with computer hardware/software/peripherals, within a large-scale, complex environment.? Working knowledge of Local and Wide Area Networking and Wireless infrastructure.? Working knowledge of VoIP telephone communication systems.? Solid technical knowledge of Windows, iOS and Android based operating systems across the LAN, WAN and mobile wireless environments.? Knowledge of communication protocols such as TCP/IP, LDAP, HTTP, DHCP and DNS.? Experience in the use of remote desktop access software, preferably Goverlan.? Excellent verbal communication skills for both telephone and interpersonal contact.? Customer Service and team oriented, with ability to articulate to the end user community and IT Support colleagues in clear, concise understandable terms.
All resumes are to be submitted electronically.
Current City Employees:
Please log into Employee Self Service (ESS) at https://hrb.nycaps.nycnet, follow the Careers link and search for Job ID number 339719.
All other applicants:
Please go to www.nyc.gov/careers/search and search for Job ID Number 339719..
If you do not have access to a personal computer:
Please visit your local public library. Most public libraries have computers available for use.
No phone calls, faxes or personal inquiries permitted.
Only those applicants under consideration will be contacted.
For more information about DOT, visit us at: www.nyc.gov/dot.
55 Water St Ny Ny
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.