Part-Time - Receptionist/Office Assistant

SMG in Cleveland

Job Description


Facility Name: SMG/Cleveland Convention Center and

Global Center for Health Innovation, Cleveland, OH

POSITION: Receptionist/Office Assistant

DEPARTMENT: Executive Administration

REPORTS TO: Executive Assistant

FLSA STATUS: Part Time - 8:30 am - 5:00 pm.

Wednesday, Thursday and Friday with the occasional Saturday and/or Sunday.

1/2 hour Lunch.

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Receptionist/Office Assistant at the Huntington Convention Center of Cleveland and Global Center for Health Innovation. This position will be responsible for performing the following duties:


  • Answers incoming telephone calls and determines purpose of caller
  • Answers questions about organization and provides callers with address, directions, information about events at the facility and routes calls to appropriate personnel or department
  • Retrieves messages from voice mail periodically throughout the day and forwards to appropriate personnel; returns call as needed
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
  • Reviews website inquires and either responds accordingly or forwards to appropriate personnel or department
  • Welcomes on-site visitors, determines nature of business, announces visitors to appropriate personnel, directs visitors as needed
  • Receives and sorts incoming mail, maintains and routes publications, coordinates pick-up for outgoing mail
  • Updates deposit and receipt log for finance
  • Manages and maintains office equipment by setting up new users, assisting users providing or scheduling service, retrieves and routes incoming faxes
  • Manages and maintains Administrative Office/mezzanine level boardroom
  • Manages and maintains Administrative Office/mezzanine level kitchen/employee breakroom
  • Orders, receives and maintains office supplies
  • Performs other clerical duties as assigned, such as filing, typing, photocopying, assist in putting together New Employee Orientation packets
  • Assists Executive Assistant with booking internal meetings or running basic reports in the Event Booking Management System (EBMS) as assigned
  • Covers or fills in for Executive Assistant as necessary
  • Other duties may be assigned

High School Diploma or GED

  • 1-2 years related experience in a corporate environment preferred
  • Excellent oral, written and interpersonal skills
  • Detail oriented and the ability to multi-task
  • Ability to work and function both independently and in a team environment
  • Proficient in Microsoft Outlook and Word; working knowledge in Excel
  • Possess professional presentation, appearance and work ethic

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit for long hours as well as talk and hear on the telephone. Some light lifting may be involved. Must be able to lift up to 25 lbs.

To Apply


Applicants that need reasonable accommodations to complete the application process may contact:

Don Thigpen, HR Manager

SMG/Huntington Convention Center of Cleveland

And Global Center for Health Innovation

1 St. Clair Ave, NE

Cleveland, OH 44114

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities,

Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


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