Customer Care Representative

Lennar in Fresno

Job Description

Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product
  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc
  • Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within two (2) – five (5) days
  • Schedule and supervise trade partner repairs in homes after delivery to homeowner
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
  • Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials
  • Work with Customer Service Manager on special projects as needed
  • Participate and attend department meetings
  • Keep accurate service request logs and documentation of all work performed
  • Perform all other duties as assigned
EDUCATION AND ADDITIONAL REQUIREMENTS:
  • Two (2) years residential, customer care or construction field
  • High school diploma or GED preferred, but will accept equivalent work experience
  • Valid driver’s license
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Excellent communication skills, verbal and written
  • Basic skills in Microsoft Office
  • Strong organizational and interpersonal skills
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
  • Detail oriented
  • Works well under pressure
  • Capable of handling multiple tasks with simultaneous deadlines
  • Follow directions from a supervisor
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player
PHYSICAL REQUIREMENTS:

Ability to work eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

 

Original job posting Submit Resume

Similar Jobs

Admissions Rep

Fresno Surgical Hospital Fresno

Parts Customer Care Rep

Crown Equipment Corporation Fresno