Call Center Advisor

DARCARS in Rockville

Job Description

Is this job for you? Hmmm...let see. Are you:
Able to work in a team
Able to ensure excellence in every interaction with customers
Able to maintain high productivity in a high volume environment
Able to handle complaints and difficult situations

Oh yeah?? ...then here's what-

Primary Responsibilities:
Answer incoming service calls: schedule, re-schedule, and confirm service appointments
Make outgoing calls: advise customers of open warranty recalls/campaigns, schedule future maintenance services, etc.
Research product/service information using available resources
Provide customers product/service information e.g. pricing
Field calls and escalate issues as appropriate
Provide customers vehicle drop-off/pick-up updates

Education & Experience:
High School diploma or equivalent
Experience in customer service environment
Experience with cars and/or in the automotive industry preferred

Key Competencies:
Superior speaking skills
Superior problem solving skills
High energy level
Ability to multi-task
Working knowledge of basic office computer software

Related fields and buzzwords: customer service, entry level, call center, business center, outbound calling, inbound calling, automotive industry, car business, customer support, client support



Original job posting Submit Resume

Similar Jobs

Private Wealth Advisor

BB&T Rockville

Admissions/Associate Advisor – Entry Level

University of Maryland University College Largo

Operations Lead- EaaS

InfoReliance Rockville

Financial Service Advisor Part-time

FedChoice Federal Credit Union Washington