Call Center Advisor

DARCARS in Rockville

Job Description

Is this job for you? Hmmm...let see. Are you:
Able to work in a team
Able to ensure excellence in every interaction with customers
Able to maintain high productivity in a high volume environment
Able to handle complaints and difficult situations

Oh yeah?? ...then here's what-

Primary Responsibilities:
Answer incoming service calls: schedule, re-schedule, and confirm service appointments
Make outgoing calls: advise customers of open warranty recalls/campaigns, schedule future maintenance services, etc.
Research product/service information using available resources
Provide customers product/service information e.g. pricing
Field calls and escalate issues as appropriate
Provide customers vehicle drop-off/pick-up updates

Education & Experience:
High School diploma or equivalent
Experience in customer service environment
Experience with cars and/or in the automotive industry preferred

Key Competencies:
Superior speaking skills
Superior problem solving skills
High energy level
Ability to multi-task
Working knowledge of basic office computer software

Related fields and buzzwords: customer service, entry level, call center, business center, outbound calling, inbound calling, automotive industry, car business, customer support, client support



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