Business Systems Analyst - Customer Support

Ingersoll Rand in La Crosse

Job Description

At Ingersoll Rand we're passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brandsâ€includingClub Car®, Ingersoll Rand®,Thermo King®, Trane®, American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visitwww.ingersollrand.com.
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
Job Summary:
Work with the Business Operations Support team to assist Trane North America with process improvement and development. Responsibilities include software application set up, testing, implementation, process support, troubleshooting application problems, developing user training and creating user instructions and support documentation for Trane field sales office and manufacturing applications.
  • Provide customer service to field, manufacturing and internal customers on a daily basis.
  • Work with team to continually develop business processes and system enhancements.
  • Understand integrated business systems configuration options and tools.
  • Identify application problems and provide resolutions in a timely manner.
  • Provide training and support of end users for Trane North America.
  • Update user training and documentation for specific business processes.
  • Develop and manage process improvement plans in regard to specific business processes.
  • Observe and document any malfunction of the software and offer reasonable solutions for correction.
  • Work with other groups within Trane to establish best practices and implement management strategy.
  • Work closely with Ingersoll Rand Corporate IT, Trane Operations teams, Manufacturing Plants, Americas Accounting Center, Climate Solutions Application Owners, and third party technology vendors.
  • Assist with application requirements and lead user acceptance testing for the application deployment process.
  • Assist in developing tools for offices to monitor and measure processes including report definitions and data validation.
  • Work on ad hoc project teams to further define processes/systems.
  • Up to 10% travel to various Trane and/or vendor field sites required.
Qualifications:
  • Bachelor’s degree in business, management information systems, computer science, finance, accounting, or related discipline required. Associate’s degree will be considered in lieu of bachelor’s degree with 2 years of experience.
  • Strong understanding of field sales office business, manufacturing and headquarters a plus.
  • Knowledge of software configurations and systems integration details preferred.
  • Project management experience preferred.
  • Working knowledge of Six Sigma and 9 Step Problem Solving (A3) preferred.
  • Experience with Microsoft Office Suite required.
  • Experience working with SQL preferred.
  • Must be able to work well and adapt to change in a fast-paced environment.
  • Excellent written, verbal and interpersonal communication skills.
  • Must have ability to work well in a team environment.
  • Strong interpersonal skills required.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progressâ€for bringing about bold shifts in how people, economies and societies operateâ€then you belong with Ingersoll Rand. Progress begins with you.

 

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