ADMISSIONS AND STUDENT SERVICES COORDINATOR

University of Washington in Seattle

Job Description

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.

The Michael G. Foster School of Business has an outstanding opportunity for a Admissions and Student Services Coordinator. This position is designed to play a pivotal role in the recruiting and admissions process and overall student experience for the MSCM and MSBA programs and serves as the first point of contact for prospective students, applicants, and the general public. This position also serves as a contact and resource for MSCM and MSBA students, alumni, faculty and staff.

This position is required to make independent decisions that will support overall departmental goals and strategies both with respect to prospective students, admitted applicants, students and alumni. In addition, the Counseling Services Coordinator is required to recommend changes and improvements to current processes and procedures and work with appropriate departments and resources to ensure such changes/improvements are explored and implemented if feasible. The Counseling Services Coordinator is expected to use existing departmental data, benchmarking data and other research information to make decisions and to put forth recommendations. This position requires excellent oral and written communication skills as well as exceptional customer service as this position acts as the first point of contact for the MSCM and MSBA programs. The position is expected to juggle diverse work assignments and exercise independent judgement that aligns to program management, organizational goals and regularly changing priorities. It is also required that this position excels at working with diverse student populations.

The position also requires the ability to understand and adapt to diverse individual and team perspectives to successfully contribute to program outcomes. The position must exercise initiative and the ability to work independently while still being part of a team.


Admissions & Recruiting

  • Serve as primary contact person for general information about the MSCM and MSBA programs.


  • Advise prospective students on the MSCM and MSBA programs and the qualifications for applying.


  • Provide information to prospective students on programs, including responding to questions regarding admissions process, curriculum, faculty and general program logistics.


  • Advise prospective students on which Foster School program might be best for them based on their background and career goals. Provide information via mail, email or phone. Present small-group workshops to help applicants with the application process. Follow-up accordingly.


  • Collaborate with the Recruiting & Admissions Managers on the ambassador and class visit programs, including class selection, prospect registration and communication, coordination of student hosts.


  • Participate and facilitate as needed in the recruiting and admission process, including information sessions, application workshops and other events.


  • Track and report data related to prospective student actions and event attendance.


  • Administer and manage the inflow of application materials. Maintain applicant information with a high degree of accuracy. Prepare electronic files and correspond with applicants regarding materials received and status of application.


  • Oversee and manage the application video interviews. Inform Recruiting & Admissions Managers of problems or unique applicant situations.


  • Student Affairs & Operations

  • Manage quarterly MSCM time schedule, textbook orders and course evaluation requests.


  • Liaison with faculty regarding course schedule and syllabi. Produce quarterly information for current students.


  • Maintain student records in the program’s CRM.


  • Design, develop and maintain the program’s courses in Canvas, our online learning management system.


  • Partner with and support the Assistant Director of Student Affairs with student events, from contract negotiation and logistics to day-of staffing and social media coverage.


  • Oversee and administer event planning and logistics for MSCM and MSBA, including networking, social, immersions, graduation, practicum and orientation events. Participate in budget development; track and report on budget vs. actual performance.


  • Plan and administer the yearly academic calendar.


  • Oversee and administer the creation and publication of the MSCM and MSBA program's Student Handbook.


  • Oversee the production of the official student photo roster, class demographics statistics, and assist with other marketing collateral as needed.


  • Marketing

  • Monitor websites and make changes as necessary.


  • Manage and source MSCM and MSBA branded gifts & giveaways


  • Assist the Recruiting & Admissions Managers with marketing campaigns including email promotions, mailings, e-newsletters, and other communications as needed.


  • Collaborate with Recruiting & Admissions Managers to develop and manage social media initiatives and quarterly prospective student communication plans. Recommend social media strategies.


  • Represent MSCM, MSBA, and the Foster School of Business at special events as needed.


  • Other marketing and recruiting tasks as needed.


  • As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

    Requirements:

    Bachelor's Degree in liberal arts, business administration, public administration or other applicable field.

    3 years working with students and/or alumni in a recruiting, admissions, or marketing environment.

    Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.

    Desired:

    Familiarity with CRM systems.

    Event coordination/planning experience.

    Experience working with vendors and negotiating contracts.

    Knowledge of University of Washington internal systems.

    Experience working within a complex organizational structure and managing relationships across multiple departments and levels within an organization.

    Familiarity with working with a diverse student population.

     

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